Privacy Policy

Introduction

At MakeBox.ai, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other details you voluntarily provide.
• Usage Data: IP address, browser type, device information, pages visited, access times.
• Communication Data: SMS, emails, chat messages, and phone call records sent or received through our platform.

How We Use Your Information

We use your information to:

• Provide and maintain our services.
• Communicate with you and respond to your inquiries.
• Send updates, notifications, or marketing communications (you can opt out at any time).
• Improve our services and website.
• Comply with legal, regulatory, and contractual obligations.

Legal Basis for Processing (GDPR/EU and PIPEDA/Canada)

We process your personal data based on:

• Your consent (e.g., newsletter, marketing).
• Performance of a contract (providing requested services).
• Compliance with legal obligations.
• Our legitimate business interests (e.g., improving services, fraud prevention).

How We Share Your Information

We do not sell your personal information. We may share it with:

• Trusted service providers (SMS/email providers, CRM platforms, payment processors) as necessary for service delivery.
• Regulatory authorities or law enforcement if required by law.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure.

International Data Transfers

If your data is transferred outside your country (including to the US), we ensure it is protected according to applicable law.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, update, or delete your personal information.
• Withdraw consent for marketing or certain types of processing at any time ("Reply STOP to unsubscribe" for SMS).
• File a complaint with a supervisory authority (for EU/Canada).
• Contact us with any questions or requests.

Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always be available on this page with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us: