Hospitality Industry - AI Business Automation

Q: How does an AI voice agent help hotels manage guest calls more efficiently?

The agent answers all calls instantly, routes them correctly, handles common questions, and ensures no guest is ever left unanswered — even after hours.

Q: What is the best AI voice agent for hotels?

The best agents offer 24/7 response, PMS integration, WhatsApp/SMS support, and hospitality-specific features. MakeBox AI is purpose-built for hotels needing speed, reliability, and upsell potential.

Q: How can an AI agent help hotels increase upsells?

It can automatically promote spa treatments, late checkouts, or upgrades during voice or message interactions with guests.

Q: Does the AI integrate with hotel PMS systems?

Yes — integrations are available with Cloudbeds, Opera, and other major PMS via API or webhook.

Q: How does an AI agent reduce missed bookings or late-night inquiries?

It works 24/7, answers every call or message, and guides leads into bookings — even outside staff hours.

Q: Can guests reach the AI agent through WhatsApp or SMS?

Yes — the agent responds via WhatsApp, SMS, voice, and even Instagram DMs, all in a centralized inbox.

Q: Is the AI trained for hospitality-specific requests and terms?

Yes — it understands hotel workflows, FAQs, and can be customized for your services.

Q: How secure is the system for guest communication?

The system uses encrypted connections and follows strict privacy standards — guest data stays safe.

Q: How much does it cost to run an AI voice agent for a hotel?

Pricing starts at $299/month with unlimited inbound calls and no extra cost for messaging or after-hours support.

Q: Can we change the voice, tone, or responses over time?

Yes — you can update the voice, answers, or full call flows anytime based on your brand tone.

Common Hospitality Challenges & AI Solutions

Discover how AI automation solves the most critical problems facing hotels and resorts today

🛎️ Missed Calls = Missed Bookings

📉 Most hotels don't answer calls after 6 PM or on weekends.

🤖 AI Solution

Your AI agent handles all incoming calls, WhatsApp, and website chats instantly — even at night — turning inquiries into bookings.

📩 Slow Response in Messengers

❌ Guests often wait hours for basic info about availability or amenities.

⚡ AI Solution

The agent replies in 2 seconds: rates, room types, hotel policies, check-in times — all instantly.

🧑‍💼 Front Desk Overload

📞 Calls, messages, and repeated guest questions overwhelm the staff.

🤖 AI Solution

The AI handles repetitive tasks like booking info, directions, and FAQs — freeing up staff for personal service.

📦 Room Requests (Towels, Cleaning, Repairs)

🧺 Guests often call for towels, trash pickup, broken AC, or Wi-Fi issues.

🤖 AI Solution

The agent collects all in-room service requests and instantly forwards them to your staff via SMS, email, Telegram, or internal tools.

💰 No Upselling of Services

💸 Many hotels miss the perfect moment to upsell services when guests are ready to buy.

🤖 AI Solution

The agent proactively offers room upgrades, spa packages, breakfast, or late checkout — all based on guest behavior and timing.

📊 No Data on Guest Inquiries

📉 Hotels often have no idea how many guests didn't get a response.

📈 AI Solution

Your AI tracks every call/message, common questions, response time, and conversion rates — giving full visibility.

⚠️ Cold or Inconsistent Guest Experience

🧊 Complaints like"No one answered,""Nobody followed up," or"Receptionist was rude" hurt your brand.

🤖 AI Solution

The AI provides 24/7 friendly, consistent, and immediate guest communication across all channels.

🏨 ROI Calculator for Hotels & Hospitality

Calculate how much revenue you could recover with AI Voice Agent handling your guest calls

📊 Your Hotel Data

Night-time Calls per Month

200 300 500

Processed Calls % (without AI)

20% 30% 50%

Average Booking Value

$100 $200 $400

💰 Monthly ROI Results

Lost Bookings per Month

210

Lost Revenue per Month

$42,000

AI Agent Cost

$299/month

Net Monthly Savings

$41,701

🚀 Ready to Maximize Guest Satisfaction?

Never miss a booking or guest request - AI handles 24/7 hospitality with perfect service

📞 Try AI Agent Now

Try how AI responds

Scan QR codes or click buttons to connect with us on different platforms

Standard

Perfect for small businesses

Monthly Annually

Save 2 months free!

$299/month15-day free trial

🤖 AI Web Chat
💬 AI Facebook Messenger
🧠 AI Social Planner
🤖 AI Employee
💬 Conversation AI
🎤 Voice AI
✅ 2-Way Text & Email Conversation
✅ GMB Messaging
✅ Reputation Management
✅ GMB Call Tracking
✅ Missed Call Text Back
✅ Text To Pay
✅ Calendar
✅ CRM
✅ Triggers
✅ Funnels
✅ Invoice
✅ Websites
✅ Email Marketing
✅ Forms
✅ SMS & Email Templates
✅ Opportunities

Professional

Professional Subscription Plan

Monthly Annually

Save 2 months free!

$699/month15-day free trial

🤖 AI Web Chat
💬 AI Facebook Messenger
🧠 AI Social Planner
🤖 AI Employee
💬 Conversation AI
🎤 Voice AI
✅ 2-Way Text & Email Conversation
✅ GMB Messaging
✅ Reputation Management
✅ GMB Call Tracking
✅ Missed Call Text Back
✅ Text To Pay
✅ Calendar
✅ CRM
✅ Triggers
✅ Funnels
✅ Invoice
✅ Websites
✅ Email Marketing
✅ Forms
✅ SMS & Email Templates
✅ Opportunities
🔥 Surveys
🔥 Trigger Links
🔥 Workflows
🔥 All Reporting
🔥 Campaigns
🔥 Blogs
🔥 Proposals & Estimates

Premium

Premium Subscription Plan

Monthly Annually

Save 2 months free!

$1299/month15-day free trial

🤖 AI Web Chat
💬 AI Facebook Messenger
🧠 AI Social Planner
🤖 AI Employee
💬 Conversation AI
🎤 Voice AI
✅ 2-Way Text & Email Conversation
✅ GMB Messaging
✅ Reputation Management
✅ GMB Call Tracking
✅ Missed Call Text Back
✅ Text To Pay
✅ Calendar
✅ CRM
✅ Triggers
✅ Funnels
✅ Invoice
✅ Websites
✅ Email Marketing
✅ Forms
✅ SMS & Email Templates
✅ Opportunities
🔥 Surveys
🔥 Trigger Links
🔥 Workflows
👑 Memberships
🔥 All Reporting
🔥 Campaigns
🔥 Blogs
👑 Affiliate Manager
🔥 Proposals & Estimates
👑 Communities
👑 Certificates
👑 GoKollab
👑 Quizzes
👑 QR Codes

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Live AI Agent Dashboard

See how our AI agent processes messages from all platforms in one unified system

🌐 Unified Platform Integration

All your guest communications from WhatsApp, Instagram, Facebook, SMS, and website chat are automatically routed to our AI agent in real-time.

WhatsApp Instagram Facebook SMS Website

🔄

Real-time Sync

Instant Processing

🤖

AI Processing

< 2s Response

⚡ Instant AI Response

It checks room availability, processes reservations, handles special requests, and provides personalized recommendations based on guest preferences. The AI also intelligently suggests additional hotel services and products to increase revenue.

Natural Language Context Aware

📊 Centralized Dashboard

Monitor all conversations, track performance metrics, and manage guest interactions from one powerful dashboard. No more switching between apps.

Live Analytics Performance Tracking Unified History

📈

98% Satisfaction

Guest Rating

⚙️

Auto Actions

Smart Automation

🎯 Smart Automation

AI automatically books rooms, sends confirmations, handles special requests, and escalates complex issues to your staff when needed.

Auto Booking Smart Routing Instant Confirmations

🚀 Results You Can See

24/7

Availability

< 2s

Response Time

98%

Satisfaction

Platforms

One AI agent, one dashboard, unlimited possibilities for your hospitality business.

📱 Unified Platform

All messages from Instagram, Facebook, SMS and WhatsApp in one window of our platform

🤖

AI Agent Dashboard

Unified platform

Channels

📱

3 new messages

📸

Instagram

2 new messages

📘

Facebook

1 new message

💬

SMS

0 new messages

👤

Maria Petrenko

Online • WhatsApp

👤

Good day! Do you have available rooms for June 15-17??

14:32 • WhatsApp

Good day! Yes, we have available rooms for these dates. We have a standard room for 1200 UAH/day or luxury for 1800 UAH/day. What interests you more??

14:33 • AI Agent

🤖

👤

Standard will work. Can I book right now??

14:35 • WhatsApp

Of course! For booking I need your contact information. I can book the room right now.

14:36 • AI Agent

🤖

💬

📱

15 active chats

📸

Instagram

8 active chats

📘

Facebook

12 active chats

💬

SMS

3 active chats

📊 Hospitality Performance Dashboard

Real-time insights into your hotel's booking performance and guest conversion metrics

📈

Opportunity Status

Active Bookings

247

+12% from last week

🟢 Open: 189 🟡 Pending: 34 🔴 Closed: 24

💰

Opportunity Value

Total Revenue

$89,450

+8.5% from last month

Avg: $362 High: $1,200 Low: $89

🎯

Conversion Rate

Inquiry to Booking

73.8%

+5.2% from last week

Inquiries: 335 Bookings: 247 Rate: 73.8%

📋

Tasks

Pending Actions

-3 from yesterday

🔴 High: 8 🟡 Medium: 6 🟢 Low: 4

📊 Booking Funnel

Website Visitors 1,247

Inquiries Generated 335

Quotes Sent 298

Bookings Confirmed 247

Overall Conversion: 19.8%

📈 Stage Distribution

🟢 New Inquiry

35%

🟡 Quote Sent

28%

🔵 Negotiation

22%

🟣 Confirmed

15%

Total Opportunities: 247

⚡ Manual Actions Required

Complex Guest Request

Room 205 - Special dietary requirements

High

Payment Issue

Booking #BK-2024-089 - Card declined

Medium

Room Upgrade Request

Guest prefers ocean view

Low

3 actions require staff attention

🔄 Active Workflows

Standard Booking

Automated confirmation & reminders

89%

Group Booking

Special handling for groups

VIP Guest

Premium service workflow

3 workflows active

📊 Lead Source Report

💬

45%

148 leads

📷

28%

Instagram

92 leads

👥

15%

Facebook

49 leads

🌐

12%

Website

39 leads

Total Leads: 328 | Conversion Rate: 73.8%

🎙️

Personalized AI Voice Agent Setup

$399

One-time payment

Professional customization of AI voice agents tailored to your business needs, industry requirements, and communication style.

✨ Custom voice personality and tone
✨ Industry-specific conversation flows
✨ Business-specific FAQ responses
✨ Professional voice training and testing

🤖

AI Chatbot Agent Setup

$399

One-time payment

Creation and implementation of intelligent AI chatbots for messaging platforms and websites with advanced conversation capabilities.

✨ Multi-platform chatbot deployment
✨ Smart conversation logic and flows
✨ Website integration and setup
✨ Advanced response optimization

🗺️

Competitor & Client Data from Google Maps

$199

per month

Automated data collection and detailed reporting for marketing insights, competitor analysis, and potential client identification.

✨ Competitor business data parsing
✨ Potential client contact information
✨ Market analysis and insights
✨ Monthly detailed reports

🏨 Hospitality AI Receptionist Capabilities

Comprehensive solutions designed specifically for hotels, resorts, and hospitality operations

1. Room Bookings and Reservations

Room reservations and modifications
Check-in and check-out scheduling
Cancellations and refunds
Special requests and amenities
Group bookings and events

2. Guest Services and Concierge

Restaurant reservations and dining
Spa and wellness bookings
Transportation and tours
Local recommendations

3. Upselling and Revenue Optimization

Room upgrades and premium services
Package deals and promotions
Loyalty program management

4. Guest Support and Issue Resolution

Room service and maintenance requests
Billing and payment assistance
Emergency assistance

5. Analytics and Guest Insights

Guest satisfaction tracking
Booking performance reports
Revenue optimization insights

🏨 How AI Works for Hospitality

Discover the seamless process of how our AI transforms your hospitality business

Guest Makes Inquiry

Whether a guest calls for room booking, restaurant reservations, or concierge services, the AI handles the conversation naturally and collects guest requirements.

🏨 Room Booking 🍽️ Restaurant Reservations 🌙 24/7 Service 📞 Guest Requests

AI Processes the Request

📅 Availability Check 💰 Pricing & Packages 🎯 Personalization ⭐ Upselling

Confirmation & Follow-up

Booking confirmations are sent via email/SMS, staff is notified, and the AI provides ongoing support throughout the guest's stay.

📧 Email Confirmations 📱 SMS Updates 👥 Staff Notifications 🔄 Ongoing Support

Key Features for Hospitality

Powerful AI tools designed specifically for hotels and resorts to streamline operations and boost revenue

🏨

Room Booking

AI-powered room reservations with real-time availability and intelligent room assignment based on guest preferences and requirements.

💬

Guest Communication

Automated confirmations, reminders, and follow-ups in multiple languages with personalized messaging for each guest.

📊

Analytics Dashboard

Track booking patterns, guest preferences, and revenue optimization insights with detailed reporting and forecasting.

Frequently Asked Questions

How does an AI voice agent help hotels manage guest calls more efficiently?

What is the best AI voice agent for hotels?

How can an AI agent help hotels increase upsells?

Does the AI integrate with hotel PMS systems?

How does an AI agent reduce missed bookings or late-night inquiries?

Can guests reach the AI agent through WhatsApp or SMS?

Is the AI trained for hospitality-specific requests and terms?

How secure is the system for guest communication?

How much does it cost to run an AI voice agent for a hotel?

Can we change the voice, tone, or responses over time?

How quickly can we launch an AI voice agent at our hotel?

What happens if a guest wants to speak to a real person?

Does the agent support multiple languages?

How does an AI voice agent compare to a call center?

How does an AI agent reduce front desk workload?

🏨 Transform Your Hospitality Business!

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🎯 Demo Hotel Receptionist

AI Voice Agent for Hospitality

AI Voice Call Example

Best-in-Class AI Reception Agent for Hotels

Common Hospitality Challenges & AI Solutions

🛎️ Missed Calls = Missed Bookings

📩 Slow Response in Messengers

🧑‍💼 Front Desk Overload

📦 Room Requests (Towels, Cleaning, Repairs)

💰 No Upselling of Services

📊 No Data on Guest Inquiries

⚠️ Cold or Inconsistent Guest Experience

🏨 ROI Calculator for Hotels & Hospitality

📊 Your Hotel Data

💰 Monthly ROI Results

🚀 Ready to Maximize Guest Satisfaction?

Try how AI responds

Standard

Professional

Premium

WhatsApp

Instagram

Facebook

Test our AI Agent Live – See how it answers real business calls

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Live AI Agent Dashboard

🌐 Unified Platform Integration

⚡ Instant AI Response

📊 Centralized Dashboard

🎯 Smart Automation

🚀 Results You Can See

📱 Unified Platform

Channels

📊 Hospitality Performance Dashboard

Opportunity Status

Opportunity Value

Conversion Rate

Tasks

📊 Booking Funnel

📈 Stage Distribution

⚡ Manual Actions Required

🔄 Active Workflows

📊 Lead Source Report

🎯 Additional Add-Ons

Personalized AI Voice Agent Setup

AI Chatbot Agent Setup

Competitor & Client Data from Google Maps

🏨 Hospitality AI Receptionist Capabilities

1. Room Bookings and Reservations

2. Guest Services and Concierge

3. Upselling and Revenue Optimization

4. Guest Support and Issue Resolution

5. Analytics and Guest Insights

🏨 How AI Works for Hospitality

Guest Makes Inquiry

AI Processes the Request

Confirmation & Follow-up

💰 Your Additional Revenue

Key Features for Hospitality

Room Booking

Guest Communication

Analytics Dashboard

Ready to Transform Your Hospitality Business?

📅 Book Your Free Demo

Frequently Asked Questions