Every tool your business needs in one place
MakeBox CRM is built on GoHighLevel — a platform trusted by 70,000+ agencies. We configure every feature to match your sales process so you can focus on selling.
AI Conversation & Voice Agents
Your 24/7 virtual sales team that never sleeps
MakeBox CRM comes with built-in AI agents that handle inbound inquiries across every channel — SMS, email, web chat, and phone — automatically qualifying leads, answering FAQs, and booking appointments into your calendar.
Conversation AI
Replies to leads over SMS and email within seconds. It asks qualifying questions, handles objections, and moves prospects through your pipeline — all without you lifting a finger.
AI Voice Receptionist
A dedicated phone number that picks up every call. The AI introduces itself, asks the right questions, captures contact details, and books calls directly into your calendar. Missed calls become booked appointments.
Review Request AI
After a job is done, the AI automatically sends a review request via SMS or email. It handles follow-ups and routes positive reviewers to Google — negative feedback stays private.
Lead Scoring AI
Scores every lead 1–100 based on engagement, response speed, and conversation sentiment. Your hottest leads surface at the top of your pipeline automatically.
Website Live Chat Widget
Turn website visitors into booked calls
A fully customizable chat widget sits on your website and greets every visitor. When you're available, you chat live. When you're not, the AI steps in and keeps the conversation going.
Unified Inbox
All conversations — web chat, SMS, email, Facebook Messenger, Instagram DMs — land in a single inbox. No more switching apps.
AI Responds When You're Offline
The AI agent continues chatting with visitors at 2am or during weekends. It captures contact info and intent, so you wake up with qualified leads instead of missed chats.
Auto-assign to Team Members
Configure routing rules to assign conversations to specific team members by keyword, time zone, or round-robin. Each agent sees their own queue.
Chat-to-Calendar in One Flow
The widget can surface your booking calendar inline — visitors go from 'Hi, I'm interested' to a confirmed meeting slot in under two minutes.
Smart Booking Calendar
No back-and-forth. Just confirmed appointments.
Your booking calendar is embedded into your website, sent via SMS links, or triggered by the AI agent — clients pick a time that works, and it lands in your calendar with automatic confirmations and reminders.
Multiple Calendar Types
Set up a simple one-on-one booking link, a round-robin calendar that distributes leads across your team, or a class/group event calendar for workshops and webinars.
Automatic Reminders
The system sends confirmation emails and SMS reminders at 24 hours and 1 hour before the appointment. No-show rates drop dramatically.
Connected to Your Pipeline
Every booking automatically creates a contact and moves them into your sales pipeline. No manual data entry required.
Zoom, Google Meet & Phone
Auto-generate meeting links for virtual calls or set the appointment as a phone call. The meeting link is sent in both the confirmation and reminder.
Website & Funnel Builder
Landing pages and funnels that convert
Build landing pages, multi-step funnels, and full websites without a developer. All pages connect directly to your CRM — every form submission becomes a lead, every click is tracked.
Drag-and-Drop Page Builder
Choose from 100+ templates or start blank. Add forms, countdown timers, video embeds, testimonials, and booking calendars — everything is connected to the CRM natively.
Multi-Step Funnels
Build opt-in → thank you → upsell sequences. Each step captures data and moves the contact to the next stage of your pipeline automatically.
Forms & Surveys
Create intake forms, quote request forms, or multi-question surveys. Responses are stored in the contact record and can trigger automations.
Membership & Course Portal
Lock content behind a login, sell online courses, or create a client portal where customers can access their documents, invoices, and booking history.
Email & SMS Marketing
Campaigns that run while you focus on delivery
Send broadcast campaigns to your entire list or create automated sequences triggered by lead actions. Every message is tracked — open rates, click rates, and replies land in your inbox.
Email Campaigns
Professional email campaigns with a drag-and-drop editor. Set up drip sequences, newsletters, or one-off announcements. Smart send optimizes delivery time per contact.
SMS Broadcasts
Send personalized SMS to your entire list or a filtered segment. Replies route back to your unified inbox. Open rates for SMS average over 95%.
Automation Workflows
Visual drag-and-drop workflow builder. Trigger sequences based on form fills, pipeline stage changes, tags, call outcomes, or time delays. Runs 24/7 without manual work.
Reputation Management
Automated review requests after service delivery. Monitor Google, Facebook, and other platforms from one dashboard. Respond to reviews with AI-suggested replies.
Jump to a feature
All features above are built into GoHighLevel — the platform trusted by 70,000+ agencies worldwide. MakeBox configures, customizes, and manages it for you. You get the full platform without the learning curve.
Let's talk
Ready to see it in action?
Book a free 30-min call. We'll walk you through a live demo of your future CRM setup.